Package Tracking

    China Post Tracking Help

    You are in the "Help" section, where we have gathered up-to-date information about the parcel delivery process and outlined common problems and ways to solve them. To start working with this section, please answer our questions so we can direct you to the most suitable solution. If you cannot find an answer to your question, don't hesitate to contact us, and we will work together to find a way out of the situation.

    Have you not received your parcel?

    • Fake tracking numbers.

      Fraudsters provide fake tracking numbers to deceive buyers and take their money. If you find yourself in this situation, it can be a challenging experience. However, you can take steps to minimize your losses and recover your money. Let's figure out what those steps are.

    • My package shows as delivered, but I still haven't received it.

      You have noticed an issue with your parcel. According to our system, the parcel has been delivered, but you have not received it yet. We must investigate this matter further and consider each case separately to take necessary actions.

    • What is the parcel tracking number?

      A tracking number is a unique identifier assigned to your package which can be used to locate and track its delivery status. It is an essential piece of information that can help you stay informed about your package's whereabouts.

    • How do I know when I will receive my parcel?

      When you're expecting a package, it's natural to want to know precisely when it will be delivered.  What's the first thing you need to find out to determine the package's delivery date?

    • My parcel is not tracked. What should I do?

      If you are waiting for a package that you cannot track via our service, there could be several reasons for this. Let's explore some of the potential explanations together.

    • Parcels, what do you need to know about them?

      A parcel is a box delivered by a mailman or courier, but there's a complex logistics process behind it. Knowing a bit about it can be helpful if you've had problems receiving mail.

    • What transport companies exist, and how do they differ?

      We explain the differences between postal operators and logistics companies regarding their responsibility for the package along the delivery route and how parcel tracking works for both transport companies.

    • How can I find the origin and destination carriers of a postal parcel?

      Are you expecting an international package and only have a tracking number? Let's figure out which carrier is responsible based on this number.

    • What does the status of my parcel mean?

      If you're unsure about the status of your parcel, we can help you figure out all the possible delivery stages and answer your questions.

    Denys Sokolov
    Hi Everyone. I'm Denys Sokolov am the owner of Logic.Cool, a developer of China Post Tracking project and other online applications and mobile games. Please write me with any suggestions for improving the parcel tracking service.