You are in the "Help" section, where we have gathered up-to-date information about the parcel delivery process and outlined common problems and ways to solve them. To start working with this section, please answer our questions so we can direct you to the most suitable solution. If you cannot find an answer to your question, don't hesitate to contact us, and we will work together to find a way out of the situation.
A parcel is a box delivered by a mailman or courier, but there's a complex logistics process behind it. Knowing a bit about it can be helpful if you've had problems receiving mail.
A tracking number is a unique identifier assigned to your package which can be used to locate and track its delivery status. It is an essential piece of information that can help you stay informed about your package's whereabouts.
We explain the differences between postal operators and logistics companies regarding their responsibility for the package along the delivery route and how parcel tracking works for both transport companies.
You have noticed an issue with your parcel. According to our system, the parcel has been delivered, but you have not received it yet. We must investigate this matter further and consider each case separately to take necessary actions.
If you are waiting for a package that you cannot track via our service, there could be several reasons for this. Let's explore some of the potential explanations together.
When you're expecting a package, it's natural to want to know precisely when it will be delivered. What's the first thing you need to find out to determine the package's delivery date?
Are you expecting an international package and only have a tracking number? Let's figure out which carrier is responsible based on this number.
